Refund & Return Policy

🧾  Refund& Return Policy

At Donam Mart, your satisfaction is our top priority. We strive to deliver fresh, high-quality groceries, fruits,vegetables, and household essentials every time.
If something doesn’t meet your expectations, we’re here to help.

🥬 1. Items Eligible For refund or Replacement

You may request a refund or replacement inthe following cases:

• Wrong item delivered
• Damaged or defective product
• Missing items in your order
• Expired or spoiled products received

Refunds or replacements are approved after verification.

⏰ 2. Time Limit to Raise A request

Please raise any issue within 72 hours of delivery through the Donam Mart app or by contacting our support team.

Requests made after 72 hours may not be eligible for refundor replacement.

📦 3. Non-Returnable Items

For hygiene and safety reasons, the following items cannot be returned:

• Fresh fruits and vegetables
• Dairy and frozen products
• Opened or partially used packaged goods

However, you may still request a refund if these items are received in poor condition or are expired/damaged.

💳 4. Refund Method

Approved refunds will be processed:

• To your original payment method (for online payments), or
• As Donam Mart Wallet credit (for Cash on Delivery orders).

Refunds are usually completed within 5–7 businessdays after approval.

🛒 5. Order Cancellation

You can cancel your order before it is dispatched from the store or warehouse.
If the order is already out for delivery, it may not be eligible for cancellation.

📸 6. Proof Required

To ensure smooth processing, please share clear photos or videos of the damaged, defective, or incorrect items whileraising your refund/replacement request.

📞 7. How to Request A refund

1. Open the Donam Mart app or website
2. Go to “My Orders”
3. Select the order and click “Report an Issue” or “Request Refund”
4. Upload required photos (if applicable)
5. Our team will verify and process your request

For any further assistance, contact us at:
📧 support@donammart.in
📞 +91-9362978212

⚖️ 8. Policy Updates

Donam Mart reserves the right to modify or update this policy at any time. Any changes will be posted on our website and app.